{"id":4823,"date":"2011-09-26T13:00:29","date_gmt":"2011-09-26T17:00:29","guid":{"rendered":"https:\/\/futurpreneur.ca\/?p=4823"},"modified":"2024-02-14T10:39:41","modified_gmt":"2024-02-14T15:39:41","slug":"monday-morning-resource-i-am-my-client","status":"publish","type":"post","link":"https:\/\/futurpreneur.ca\/en\/blog\/monday-morning-resource-i-am-my-client\/","title":{"rendered":"Monday Morning Resource: I am my client"},"content":{"rendered":"<p><strong>I am my client<\/strong><\/p>\n<p><em>Ellis Orlan, BA, CPA, <\/em><em>SF Partnership LLP<\/em><em>, <\/em><a href=\"mailto:eorlan@sfgroup.ca\"><em>eorlan@sfgroup.ca<\/em><\/a>, <em>Toronto, ON, CYBF Mentor<\/em><\/p>\n<p>I have been practicing public accounting for almost 30 years.\u00a0In that time, I have discovered that this business is about much more than just \u2018the numbers\u2019.<\/p>\n<p>My motto has always been to treat my clients as if the client were me.<\/p>\n<p>In my world, it\u2019s all about helping clients succeed by providing them with the best business and tax advice possible, day in and day out. It\u2019s also about doing what I say I\u2019m going to do, following up and through consistently, anticipating client needs and acting on those needs in a timely and cost-effective manner. Managing\u00a0client expectations is a given, so that I am always in a position to be proactive and provide the best possible service at a reasonable cost.\u00a0It\u2019s also ok to say, \u2018I\u2019m not sure, but I will find out and get back to you\u2019.\u00a0Sometimes, it\u2019s just about \u2018lending an ear\u2019.<\/p>\n<p>The success of my practice also depends on my ability to maintain timely communication and keeping these lines open. Whether communicating face-to-face, over the phone or through email or letter, I always aim to anticipate the reaction my clients will have by asking myself, how I would react if I was in their shoes.<\/p>\n<p>By practicing these habits in an open, honest and consistent way, you can solidify and maintain a satisfied and well-served client base for years to come.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I am my client Ellis Orlan, BA, CPA, SF Partnership LLP, eorlan@sfgroup.ca, Toronto, ON, CYBF Mentor I have been practicing public accounting for almost 30 years.\u00a0In that time, I have discovered that this business is about much more than just \u2018the numbers\u2019. My motto has always been to treat my clients as if the client [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[15,10],"tags":[],"class_list":["post-4823","post","type-post","status-publish","format-standard","hentry","category-entrepreneurship","category-futurpreneurs-and-partners"],"acf":[],"_links":{"self":[{"href":"https:\/\/futurpreneur.ca\/en\/wp-json\/wp\/v2\/posts\/4823","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/futurpreneur.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/futurpreneur.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/futurpreneur.ca\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/futurpreneur.ca\/en\/wp-json\/wp\/v2\/comments?post=4823"}],"version-history":[{"count":0,"href":"https:\/\/futurpreneur.ca\/en\/wp-json\/wp\/v2\/posts\/4823\/revisions"}],"wp:attachment":[{"href":"https:\/\/futurpreneur.ca\/en\/wp-json\/wp\/v2\/media?parent=4823"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/futurpreneur.ca\/en\/wp-json\/wp\/v2\/categories?post=4823"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/futurpreneur.ca\/en\/wp-json\/wp\/v2\/tags?post=4823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}